The Noble Collection UK does not offer international service (mainland UK only, excluding the Republic of Ireland, Channel and other islands). You must have a valid UK billing address and bank account with the option of a freight-forwarder if needed. No accounts or orders will be processed if they do not adhere to the above guidelines.
We offer two shipping options:
- Free Shipping
- All orders £700 NET or above are shipped with no additional costs to their order and are estimated to take 3-5 working days from receipt of our invoice. Orders not equating to a pallet will be dispatched via a DHL Next Day service. Orders equating to a pallet will be dispatched via a Lescost service.
- £15 Freight Costs
- All orders under £700 NET will be subject to an additional £15 freight cost and are estimated to take 3-5 working days from receipt of our invoice. Orders not equating to a pallet will be dispatched via a DHL Next Day service.
All proforma accounts require payment prior to dispatch. All such orders will be held until payment has been received. The above turnaround estimate is based on prompt payment. A delay in payment will result in your order being delayed or even cancelled.
Once dispatched, orders may at any time be subject to delays by the courier for which we cannot be held accountable – but we will always do our best to make sure you get your order as soon as possible.
Orders placed around our busy summer and Christmas periods are likely to be subject to delays.
Tracking Information
We will aim to dispatch your order as soon as possible, but please allow time for processing. At this moment in time, we are not able to send out automated tracking information about your order. If this information is needed, please email wholesale.uk@noblecollection.com and we will supply all the information needed for you to keep track of your delivery.
Back Orders
Due to our current systems, we do not offer backorders for our customers. If you have placed an order with an item that was not present on your invoice, please void this from your system and add it to your next order with us.
Damaged/Fault Claims
We’re sorry to hear that you have received a damaged/faulty item from us. This is not the service that we like to provide our customers.
Please contact us on wholesale.uk@noblecollection.com within 3-5 working days of receipt of your order with a clear photograph and brief description of the problem. Replacements will be dispatched with your next order or a credit note raised, depending on your preference.
We do not accept damaged or fault claims from your customers and require that all orders are checked at the point of unpacking. Any damage claims outside the 3-5 working day period will run the risk of no longer being valid.
Read out more about our services FAQ page.