Do you trade internationally?
The Noble Collection UK does not offer international service (mainland UK only, excluding the Republic of Ireland, Channel and other islands).
In order to commence a business relationship with us, you must have a valid UK billing address and bank account with the option of a freight-forwarder if needed.
What are your order minimums?
Our lowest minimum for trade is £500 NET which will also incur an additional £15 freight cost. All orders £700 NET and above will qualify for free shipping.
Can I update my order?
Once an order has been processed by a member of our Wholesale team, we are unable to make any changes or additions to the order. This is because once your order is processed it goes straight to our picking and packing team over at our warehouse. No changes will be made after you have received your invoice unless for exceptional circumstances, for which an additional handling charge may be added.
Please make sure to review your order carefully before submitting it!
If you feel that you have made an error with your order, please contact us immediately on 020 7580 4442 quoting your Company Name and Order Number.
When will I receive my order?
Our order turnaround is usually between 3-5 working days from your receipt of our invoice. We’ll try our best, but this timeframe can increase during our busy summer and Christmas periods.
All pro-forma accounts require payment prior to dispatch. All such orders will be held until payment has been received. The above turnaround estimate is based on prompt payment.
Do you offer live stock levels?
Unfortunately, we are not able to offer live stock levels at this time.
When can I expect this item back in stock?
Please contact us on 020 7580 4442 to get an estimate on when items are arriving back into stock.
Do you hold Back Orders?
Due to our current systems, we do not offer backorders for our customers. If you have placed an order with an item that was not present on your invoice, please void this from your system and add it to your next order with us.
I’ve received a damaged/faulty item in my recent delivery, what can I do?
We’re sorry to hear that you have received a damaged/faulty item from us. This is not the service that we like to provide our customers.
Please contact us on wholesale.uk@noblecollection.com within 3-5 working days of receipt of your order with a clear photograph and brief description of the problem. Replacements will be dispatched with your next order or a credit note raised, depending on your preference.
We do not accept damaged or fault claims from your customers and require that all orders are checked at the point of unpacking. Any damage claims outside the 3-5 working day period will run the risk of no longer being valid.
For more information on our Terms of Trade, please check this page.
Do you offer Sale or Return and/or Drop Ship?
The Noble Collection UK does not operate on a “Drop Ship” or “Sale or Return” system and goods (other than defective goods) will not be accepted for return or credit.
For more information on our Terms of Trade, please check this page.
The items minimums are too high, can these be decreased?
At The Noble Collection UK, we understand that our standard minimums can be high for some customers in some instances which is why we have recently released a new Pricing Tier with lower minimums across all of our range but at a slightly higher price as a compromise.
This is definitely a good starting point for all customers who are wanting to get a variety of our range without the commitment of holding a carton of the line.
Please contact us on wholesale.uk@noblecollection.com to discuss this further.
Other questions?
If you need to ask a question, please see Contact Us page for details.