Delivery information

Where we deliver

• The Noble Collection UK does not offer international service and only supplies the mainland United Kingdom, excluding the Republic of Ireland, the Channel Islands and the other islands.
• In order to qualify for a trade account, you will need a UK billing address and a UK bank account, with the option of a freight-forwarder if needed.

Delivery costs

When it arrives

• Your order will arrive approximately 3 to 5 working days from the date of your invoice.
• This may take longer during busy summer and Christmas periods.
• Please check your order within 5 working days of receipt and reach out to the team if you have any issues.

Payment before dispatch

• Pro-forma orders are held until payment clears.
• Delays to payment will delay the order or may result in cancellation.
• Delivery estimates apply once payment has been received and the order processed.

Order tracking

• You can access delivery tracking through your account once it becomes available for easy order monitoring.
• Please allow up to 24-48 hours for tracking to update initially; this may be longer across a weekend as carriers may not collect until Monday.
• If there are issues with your delivery, please let us know and we will try to resolve this with the courier.

Damaged or faulty goods

• Check the consignment as you unpack it. Claims are made within five working days of receipt, by email, with a clear photograph and a short description.
• We will replace the goods with your next order or raise a credit note, whichever you prefer.
• Claims passed on from your own customers after that window cannot be accepted, which is why the check at unpacking matters.
• We do not operate sale or return, and we do not drop ship.