Frequently asked questions
The questions the wholesale team is asked most, answered once.
What are your operational hours?
Monday to Friday, 9am to 5pm, subject to national holidays. An order placed outside those hours reaches the warehouse on the next working day.
Do you trade internationally?
The Noble Collection UK does not offer international service and supplies only the mainland United Kingdom, excluding the Republic of Ireland, the Channel Islands, and the other islands at this time. In order to qualify for a trade account, you will need a UK billing address and a UK bank account, with the option of a freight-forwarder if needed.
Is there a minimum order?
Yes, our minimum order threshold is £300 NET (£15 standard delivery charge subject to any additional requirements and customer location). Orders over £500 NET receive Free Delivery. Minimum unit increments per item are listed above the quantity box on each product page.
The minimum on a line is too high for me. Can it come down?
Talk to the wholesale team. There are ways to buy across the range in smaller quantities, at a slightly higher price a unit, and they will set your account up on the right footing.
Can I change an order after I have placed it?
There is a short window once the team has picked the order up. Email wholesale.uk@noblecollection.com or call 020 7580 4442 straight away with your company name and order reference. Worth reading the order through before you submit it.
When will I receive my order?
3 to 5 working days from the date of your invoice, and longer during summer and Christmas periods. Pro-forma orders are held until payment clears. You can access tracking through your account once it becomes available for easy monitoring.
Do you show live stock levels?
Yes, live inventory levels are displayed across our wholesale portal once you sign in. While stock figures update in real time to reflect current UK warehouse levels, high-volume orders remain subject to final allocation upon dispatch.
When will an item be back in stock?
Email wholesale.uk@noblecollection.com or call 020 7580 4442, and the wholesale team will give you the best estimate they have.
Do you take pre-orders?
Yes. Pre-orders are available exclusively for newly announced lines. Eligible products can be added directly to your basket as pre-ordered items. Payment for pre-order lines is not required until the point of dispatch.
Please note that estimated release dates are only estimates, and may be subject to delays beyond our control. We strongly advise submitting pre-orders separately from replenishment orders, as orders combining pre-order items with in-stock inventory will be held for dispatch until all lines are in stock.
Do you hold back orders?
No. Anything removed from your initial order on your invoice should be cancelled in your system and ordered again in your next order.
Something arrived damaged or faulty. What now?
Email us within five working days of receipt with a photograph and a short description. We will replace it with your next order or raise a credit note, whichever suits you. Orders need checking as they are unpacked: a claim that comes back later, through your own customer, may fall outside the window.
Do you offer sale or return, or drop ship?
Neither. Goods other than defective ones are not taken back for return or credit.
Still not answered?
The wholesale team is on 020 7580 4442, Monday to Friday, 9am to 5pm. The full trading terms are on Terms of trade.
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